Refund and Return Policy
Effective Date: December 11, 2024
At BYNIX, customer satisfaction is our top priority. We strive to ensure that every product you receive meets the highest standards of quality and style. If you are not completely satisfied with your purchase, our Refund and Return Policy is designed to provide a hassle-free shopping experience. Please read the following terms carefully to understand your rights and responsibilities when requesting a return or refund.
1. Return & Exchange Policy
We want you to love your BYNIX eyewear. If you are not satisfied with your order for any reason, you can request a return or exchange within 14 days of receipt.
1.1 Eligibility for Returns & Exchanges
To qualify for a return or exchange, the item must meet the following criteria:
- The item must be unworn, undamaged, and in its original packaging.
- All original tags must still be attached to the product.
- The request must be initiated within 14 days from the delivery date.
- Proof of purchase must be provided.
Please note that certain items may not be eligible for return or exchange if they have been personalized, damaged, or worn.
2. How to Request a Return or Exchange
If you would like to return or exchange an item, please follow these steps:
Step 1: Contact Our Customer Service Team
Before sending any item back, contact our customer support team by email at info@bynix.site or by phone at (254) 752-1020. Please provide the following information:
- Your order number
- The reason for the return or exchange
- Whether you are requesting a refund or an exchange
Our customer service team will guide you through the process and provide you with a Return Authorization Number (RAN) if your request is approved.
Step 2: Package Your Item
Once your request has been approved, securely package the item in its original packaging. Include all original tags and ensure the item is protected for shipment to prevent damage during transit.
Step 3: Ship the Item Back to Us
Send your return or exchange item to the following address:
BYNIX Returns Department
4516 Cedar Mountain Dr
Waco, Texas (TX), 76708
We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee that we will receive the returned item.
3. Refund Policy
Once we receive your returned item, we will inspect it to ensure it meets the criteria outlined in this policy. If approved, we will process your refund within 7–10 business days.
3.1 Refund Amount
Your refund will include the full purchase price of the item, excluding shipping and handling fees unless the item was defective or damaged during shipping.
3.2 Processing Time
Refunds are processed back to your original payment method. Please allow 7–10 business days for the refund to appear in your bank account or payment provider. Processing times may vary depending on your bank or financial institution.
3.3 Exceptions
Refunds will not be provided for items that:
- Were worn, damaged, or altered by the customer.
- Are outside of the 14-day return window.
- Were personalized or customized to customer specifications.
4. Damaged or Defective Items
If you receive a product that is damaged, defective, or incorrect, contact our customer service team within 7 days of receipt. We will arrange for a replacement, repair, or refund at no additional cost to you.
How to Report a Damaged/Defective Item:
- Contact us at info@bynix.site or by calling (254) 752-1020.
- Provide your order number and a clear description of the issue.
- Attach photos of the damaged or defective item to assist with the claim.
We will evaluate your request promptly and provide you with instructions on how to proceed with the return or replacement process.
5. Shipping Costs for Returns & Exchanges
Please note the following about return shipping costs:
5.1 Non-Defective Items:
If you are returning or exchanging an item because it was not the right size, style, or you simply changed your mind, the customer is responsible for return shipping costs.
5.2 Defective or Damaged Items:
If your item is defective, damaged during shipping, or incorrect, BYNIX will cover the cost of return shipping.
To ensure your return is processed quickly, use a traceable shipping service or insurance when applicable.
6. Final Sale Items & Non-Returnable Items
Certain items may not be eligible for return or exchange. These include:
- Items marked as final sale.
- Personalized or customized items made to your specifications.
If you are unsure whether your purchase is eligible, contact our customer support team at info@bynix.site before making a return or exchange request.
7. Contact Customer Support
If you have any questions or need assistance regarding a return, refund, or exchange, please contact our customer support team:
📧 Email: info@bynix.site
📞 Phone: (254) 752-1020
We are always happy to help ensure your experience with BYNIX is stress-free and enjoyable.
8. Return & Refund Terms Acceptance
By making a purchase on the BYNIX website (https://bynix.site/), you agree to the terms and conditions outlined in this Refund and Return Policy.